Whether you have a comment or concern, or just want to reach out to say Hi, we want to hear from you! We are consumers too and expect a pleasant shopping experience in our own lives, so your satisfaction and happiness is our number one priority when you shop with us. Please contact us right away with any and all issues should they arise.

Ways to Contact Bones Outfitters Support:

 FAQ

Promotion Codes:

If you have a promo code, you will be able to use this during checkout and it will apply the offer or discount to your eligible purchase. It’s easy to apply a code: 

 When you’re ready to submit your order, click on the checkout button.

  • In the payments section of the checkout process, you will see a field marked promo code. Please type in the active code that applies to your purchase. Please type the code exactly as it appears in the promotional materials. Avoid spaces or lower case letters. 

Note: Usually only one promotional code can be applied to each eligible order. Some promotion codes have a date restriction, or could be a onetime use only, so please review the promotion code and any terms when you receive your code.

Exchanges and Returns:

Bones Outfitters is committed to providing you with the highest quality products. If there is an issue, all returns and exchanges must be authorized and reported within 30 days of purchase. We warranty our products for defects but and in the event that your item arrives defected, you will be issued an RMA number and be provided shipping information on where to send your damaged items. 

 Shipping:

If your order is over $50, you qualify for free shipping. Otherwise, you will be able to take advantage of our $5.00 flat rate shipping on all orders. Shipping is only available to those in th United States.

 Cancel or change an order:

Our orders process immediately so we can get your items to you fast! There is a very small window to change or cancel orders, but we will make any effort to try to accommodate any orders that have not processed yet. Once it begins processing, we are unable to cancel or change the order at that time.